Refund policy

At CustomFitCovers, your satisfaction is our priority. Please review our return and refund guidelines below.

30-Day Return Window:
We accept return requests within 30 days of the delivery date. Requests submitted after 30 days cannot be accepted.

Quality Issues & Incorrect Items (Free Replacement or Full Refund):
If your car cover arrives defective, damaged during transit, or does not match the vehicle specifications you provided in your order notes:
- Please contact us within 7 days of delivery at info@tailorvehicle.com with your order number and clear photos/videos showing the issue.
- Once verified, we will promptly arrange a free replacement or issue a full refund to your original payment method.

Standard Returns (Customer Discretion / Wrong Model Ordered):
To be eligible for a standard return:
- Items must be clean, unused, and in their original packaging with all straps, buckles, and storage bags included.
- Covers showing signs of outdoor installation, road dirt, pet hair, or modifications are not eligible for return.
- Return Shipping: For customer-discretion returns (e.g., customer ordered the wrong vehicle trim or changed their mind), the customer is responsible for the actual return shipping cost.

How to Request a Return:
1. Email info@tailorvehicle.com with your Order Number and reason for return.
2. Our support team will respond within 24–48 hours with return instructions and the return address.
3. Ship the item back using a trackable shipping service and provide the tracking number to our team.
4. Once inspected and approved, your refund will be credited to your original payment method within 5–7 business days.