Refund policy
Refund Policy
Return Window We accept returns within 30 days of the delivery date. Requests made after 30 days will not be accepted.
Eligibility To be eligible for a return, items must be unused, undamaged, and in their original packaging. The following are non-refundable:
- Items that have been used or installed
- Items damaged due to misuse or modification
- Custom or special-sized products (unless there is a manufacturing defect)
Quality Issues If you receive a defective item or one that does not match the product description, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund.
How to Request a Refund
- Email us at 17278351920@163.com with your order number and reason for return
- We will respond within 2 business days with return instructions
- Return shipping is free. We will provide a prepaid return label for all eligible returns
- Refunds will be processed within 5–7 business days after we receive the returned item
Refund Method Refunds will be issued to the original payment method.